Challenge & Approach
What we did
Business Objective
As part of the fire safety plan, with continuous improvement high on its agenda, increase efficiency and be more effective throughout the organisation in the improved visibility and management of information.
Technical Objective
Provide software and solutions that are used through the service are key to making better, evidence based, decisions and ensure that performance improvements are driven by data in the hands of those who need it, when they need it, in a format that is easily accessible to them.
Project
Software Development Delivery Framework
Creation and introduction of a delivery framework for use by the application development team to create applications for use by fire service managers and crew alike.
A full delivery framework was established, ready for incubation within the IT function. It was formed from principles and tools from several Agile project management methodologies and combined with experience in software development practice management to provide a tailored, yet familiar process that could guide the development, release and management of software products and solutions within the Fire Service.
An assessment of existing business processes and procedures, across the IT function and the business was undertaken to establish maturity and build process and assets only where needed. The introduction of software development lifecycle (SDLC) principles through education workshops, combined with process documentation, usage guides and digital assets (templates) grounded the framework ready for use by the in-house software development team.
The team were leveraging low/no-code technologies and were able to benefit from the process from day 1 given its flexibility.
Services
- Consulting
- Project Management
- Business Analysis
- Change Management
The result
Outcome
SDLC framework ready for incubation into a growing team.
Consistent assessment methods for new software solution development, allowed for the Fire Service IT team to assess the solution being developed in house or through a third-party partner.
Improving on existing methods of solution delivery, demonstrating continuous improvement and striving to reach the core fire safety plan of having improved visibility and management of information.