Challenge & Approach
What we did
Business Objective
Improve consistency in project delivery across all delivery teams, improve customer relationship, aid ongoing account management and new business development.
Technical Objective
Identify opportunity to improve existing processes and introduce additional controls where necessary.
Project
Delivery Optimisation
Assessment of existing delivery methodologies and how this aligned to overall business workflow (from marketing and sales, via consulting delivery through to service and support). Review of existing digital assets that supported the project management and delivery teams, identifying gaps and areas for adaptation and change.
Suggestions for changes presented and prioritised with the delivery team leads and business stakeholders.
Introduction of an end-to-end project/delivery management framework (including revised digital assets package) with identification of the need of a companion framework specific to technical teams.
Services
- Consulting
- Business Analysis
- Project Management
- Change Management
The result
Outcome
A transparent delivery model enabled the business development team to bolster their conversations with approach, as well as technology, driven solution selling benefits to their customers.
Each project was delivered consistently within the operations business meaning consultants were able to elevate the quality of their work and allowed more Independent working.
Independent consultant working allowed the project management team to focus on more complex, multi discipline, delivery.